Terms of service

These Terms of Use (hereinafter referred to as "Terms") are the online shops (hereinafter referred to as "Services") provided by Chatello (hereinafter referred to as "Company") on this website. ) Terms of use. Registered users (hereinafter referred to as "users") are requested to use this service in accordance with this agreement.

Article 1 (Applicable)

  1. This agreement shall apply to all relationships related to the use of this service between the user and our company.
  2. Regarding this service, in addition to this agreement, we may make various provisions (hereinafter referred to as "individual provisions") such as rules for use. These individual provisions shall form part of this Agreement regardless of their name.
  3. If the provisions of this agreement contradict the provisions of the individual provisions in the preceding paragraph, the provisions of the individual provisions shall prevail unless otherwise specified in the individual provisions.

Article 2 (sales contract)

  1. In this service, the sales contract shall be concluded when the user applies for the purchase to the Company and notifies the Company that the application has been accepted. The ownership of the product shall be transferred to the user when the Company delivers the product to the delivery company.
  2. The Company shall be able to cancel the sales contract set forth in the preceding paragraph without notifying the user in advance if the user falls under any of the following reasons.
    1. If the user violates this agreement
    2. When the delivery of the product is not completed due to unknown delivery address or long absence
    3. In addition, when we admit that the relationship of trust between our company and the user has been damaged
  3. The payment method, delivery method, cancellation method of purchase application, return method, etc. related to this service will be determined separately by the Company.

Article 3 (Intellectual Property Rights)

The copyright or other intellectual property rights of the product photos and other contents (hereinafter referred to as "contents") provided by this service belong to the Company and the legitimate right holders such as the content providers, and the user shall These may not be reproduced, reprinted, modified, or otherwise used for secondary purposes without permission.

Article 4 (Prohibited Matters)

The user shall not do the following acts when using this service.

  1. Acts that violate the law or public order and morals
  2. Acts related to criminal acts
  3. Acts that infringe copyrights, trademark rights and other intellectual property rights included in this service
  4. Acts that destroy or interfere with the functionality of our servers or networks
  5. The act of using the information obtained by this service commercially
  6. Actions that may interfere with the operation of our services
  7. Unauthorized access or attempting this
  8. Acts of collecting or accumulating personal information about other users
  9. Acts of impersonating another user
  10. Acts that directly or indirectly benefit antisocial forces in connection with our services
  11. Other acts that the Company deems inappropriate

Article 5 (suspension of provision of this service, etc.)

  1. The Company shall be able to suspend or suspend the provision of all or part of this service without notifying the user in advance if it is determined that there is any of the following reasons.
    1. When performing maintenance, inspection or updating of the computer system related to this service
    2. When it becomes difficult to provide this service due to force majeure such as an earthquake, lightning strike, fire, power outage or natural disaster.
    3. When the computer or communication line stops due to an accident
    4. In addition, if we determine that it is difficult to provide this service
  2. The Company shall not be liable for any disadvantage or damage suffered by the user or a third party due to the suspension or interruption of the provision of this service, regardless of the reason.

Article 6 (Usage restrictions and deregistration)

  1. The Company shall be able to restrict the use of all or part of this service to the user or cancel the registration as a user without prior notice in any of the following cases. increase.
    1. If you violate any provision of this Agreement
    2. When it turns out that there is a false fact in the registered matter
    3. When the credit card notified by the user as a payment method is suspended
    4. When there is a default of payment obligations such as fees
    5. When there is no response to the contact from our company for a certain period of time
    6. When this service has not been used for a certain period of time since the last use
    7. In addition, when we judge that the use of this service is not appropriate
  2. The Company shall not be liable for any damage caused to the user due to the actions taken by the Company based on this article.


Article 7 (Disclaimer of Warranty and Disclaimer)

  1. We have virtually or legal defects in this service (safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security defects, errors and bugs, infringement of rights, etc. Includes.) Is not guaranteed to be absent.
  2. We are not responsible for any damage caused to the user by this service. However, if the contract between the Company and the user regarding this service (including this agreement) is a consumer contract stipulated in the Consumer Contract Law, this disclaimer does not apply, but in this case. In addition, the Company foresaw or foresaw the damage caused by special circumstances among the damages caused to the user due to default or illegal acts due to the Company's negligence (excluding gross negligence). We do not take any responsibility for).
  3. The Company is not responsible for any transactions, communications or disputes that occur between the user and other users or third parties regarding this service.

Article 8 (Changes in service content, etc.)

The Company shall be able to change the contents of this service or discontinue the provision of this service without notifying the user, and shall not be liable for any damage caused to the user by this.

Article 9 (Change of Terms of Use)

We may change this agreement at any time without notifying the user if we deem it necessary. If you start using this service after changing this agreement, it is considered that the user has agreed to the changed agreement.

Article 10 (Handling of personal information)

We will handle personal information acquired by using this service appropriately in accordance with our "Privacy Policy".

Article 11 (Notice or Contact)

Notification or communication between the user and the Company shall be made by the method specified by the Company. The Company considers that the currently registered contact is valid and notifies or contacts the contact unless the user notifies the change according to the method specified separately by the user, and these are notified or contacted by the user at the time of transmission. It is considered that you have reached.

Article 12 (Prohibition of transfer of rights and obligations)

The user may not assign the status under the usage contract or the rights or obligations based on this agreement to a third party or provide it as collateral without the prior written consent of the Company.

Article 13 (Governing law / jurisdiction)

  1. In interpreting this agreement, Japanese law shall be the governing law. Regarding this service, the application of the United Nations Convention on Contracts for the International Sale of Goods shall be excluded.
  2. In the event of a dispute regarding this service, the court having jurisdiction over the location of our head office shall be the exclusive agreement jurisdiction court.